IndexProductsNewsAbout EpraizerSupportFAQContact us
 
 
 
Win 7 compatible problem ? ( SC-900, UP-850 can¡¦t work under Win 7 )
  If the device of SC-900 / UP-850 device can not be found under OS Win 7, please go up http://www.epraizer.com/support.htm to download driver ( please have Card Reader connect to PC before driver installing )
  Quick solution :
No driver needed to settle -

Step 1 : Remove the current SIM editor software from PC.
Step 2 : Please use Manual installment to re-install the SIM editor software again. ( To avoid Autorun installing, please restart the PC after put SIM editor CD on PC, then go to ¡§ My Computer ¡§ clicking ¡§ CD / DVD-RAM ¡§ and press right-key to choose ¡§ Files Open ¡§ finding out the file of ¡§SimEdit1xx standard ¡§, enter it and press ¡§setup.exe ¡§ to install )
Note : Card Reader must be connected up to PC while installing.

   
Working under Win 7, why slot icons don't show up while Card Reader has already connected to PC ?
  Bascially PC doesn't display any slot icons while the Card Reader has already connected up unless memory cards plug in.
   
How to use SIM card editor ?
  Before using the SIM editor, please insert SIM driver into your computer by CD accompanied from the product you purchased. When driver is completely set, please put your SIM card at card reader and connect to USB device, then click the SIM editor icon which locates on the desk of PC screen to activate SIM software.

Note : Please follow above steps to open SIM editor software, and do not converse those steps.

   
Why SIM card no response while it¡¦s ready to use ?
  Please make sure the USB device is on working also card reader can be detecting automatically. If the computer still has no response, please restart the computer to try again. As if the computer¡¦s problems are being ruled out, please contact our technical support for a further solution.
   
No contact-list info show up as it¡¦s on editing ?
  Please check the contact information which is saved on SIM card, and not locate on your cell phone inside the memory, if so, the contact information should be moved into SIM memory.
   
In use, why memory card can not be detecting or un-work at times ?
  Please check card reader with USB contacting firmly and no loose on device.
There are times of O.S. chaos happened after Play and Plug for several times, or other software programs probably collide sometimes. If any, please restart the computer to try again, or frequently to trim and clear up the temp trash inside system of PC.
   
How to use the Smart card ?
  Please browse the CD from products accompanied, inserting the SIM driver ( Smart driver included ) into your computer.

When driver is completely set, Smart function is on ready.

Smart Application : e-Commerce e-Banking
e-Games Online Entry Security
Public On-line Data Check & Register

ex. If you want to use Web ATM to T/T your money ¡V

a) Put your IC Banking Cash Card into the card reader, then connect to USB device.
b) Go to the banking website that you¡¦d like to connect with, then get into the page of ATM function to follow its operating instruction.
c) Please note as the LED indicator is extinguishing out when Smart and SIM card are in the card reader which mean normal work.

Note : At the first time using the Smart function, the ¡§ Active X ¡§ should be asked to download on PC from banking website.


   
What kind of OS can be compatible ?
  Memory Card : Win 2000 / XP / Vista / Mac 10.x above.
SIM Card Editor : Win 2000 / XP / Vista
Smart Card : Win 2000 / XP / Vista

Note : For memory card use, you need to upgrade the driver as if your OS system still remain on Win 98. Usually SIM and Smart device they don¡¦t support Win 98.

   
Dose Mac support SIM or Smart ?
  They don¡¦t support SIM / Smart under Mac. Only memory card function can be supported and Mac 10.x above included. If the Mac edition is stale, please go to Mac Website to update the latest OS edition.
   
Where can get the SIM / Smart Driver download in case Driver is lost ?
  Website download : // www.epraizer.com/support.htm
   
How to make SIM information copy and save on PC or SIM card ?
  On SIM editor page, you may follow its instruction to open, transfer, copy and save according to its icons' indication. ex. The route of File saving to PC is on right- hand bottom, you may detail them where to store, and change the file location as if you'd like to.
   
Any further questions and trouble shooting, please contact :
  support@epraizer.com